1. When can I receive package after the payment?
Processing Time : After we receive your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time 1-2 days;Orders processed in the US,CA,EU,AU will take 5-10 business days to arrive. For international orders, it can take between 6-11 business days for your product to arrive, depending on where you live.
2. Shipping Charge
We support worldwide shipping,Free shipping is included on all orders.If you want to ship with faster method (FedEx or UPS) - 7 DAY-DELIVERY, Please choose a faster delivery method on the shipping page after submitting the order.
3. For orders over $350, we will use UPS/FedEx to deliver the order.
4. What shipping method levoite use?
Levoite partners with major international shipping companies such as USPS, FedEx, UPS and DHL to offer.
5.How to deal with items lost or damaged during transportation？
If the product is lost or damaged during transportation, we provide a refund or resend a new product for free.For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
6.Do I need to pay the duty?
Goods purchased from Levoite and delivered to the destination located in the European Union (EU), VAT and duties (if applicable) have been included in their selling prices, and you don't need to pay additional tax.
All orders are shipped duty-paid to ALL parts of the world. If you get hit with a bill for import duty, send it to us and we'll pay it.
7. How to track my order?
Once the order is placed, our system will send you an email about the order details. You can use tracking number tracking orders from tracking link.Click on Track button,you will immediately see where your package is at the moment and which stages your delivery has already gone through.
8.Cancelled Orders
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
9.Payment Methods
We accept Visa, MasterCard and American Express credit cards. We also accept PayPal and Apple Pay.Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
10.If you have any questions regarding our shipping policies please feel free to email our customer service team at support@levoite.com and we will respond as quickly as possible (office hours are Monday through Friday, 8:30 AM to 5:00 PM, EST).
11.COVID-19 Shipping Update
The Pandemic is changing buying patterns with more online shopping than ever before. We're seeing shortages in raw materials from our suppliers which is making it a challenge to keep the items you want in stock. The carriers we use to deliver your packages are also predicting longer than normal transit times due to overwhelming package delivery demands. We want to make your buying experience the most pleasurable possible. Please order early for the best product selection.